Documentation

RevlyHQ connects to your Google Business Profile, drafts on-brand replies to your reviews with AI, and publishes them — automatically or after your approval. Setup takes about 5 minutes.

1. 1Create your account at revlyhq.com/signup (email or Google).
2. 2Connect your Google Business Profile.
3. 3Choose which locations to manage.
4. 4Set your brand voice (or let the AI learn it from past replies).
5. 5Review and publish your first AI-drafted reply.

Your dashboard shows a getting-started checklist that tracks these steps automatically.

From Dashboard → Locations, click Connect Google Account and grant RevlyHQ permission to manage your business reviews. We only request the access needed to read reviews and publish your approved replies.

After connecting, click Sync Locations to import your business locations. Then use Sync Reviews to pull in recent reviews.

Note on Google approval: Google requires apps to be allowlisted for the Business Profile API. If your locations don't sync immediately, your account may be in the approval queue — reach out and we'll confirm your status.

Your brand voice controls how the AI writes. Configure it per location under Settings, or during onboarding:

• Formality — casual, professional, or formal.
• Greeting — e.g. "Hi {name},"
• Sign-off — e.g. "— The Acme Team".
• Tone context — a short description of your style.

Let AI learn your voice: paste up to 5 replies you've written before, and RevlyHQ analyzes your tone, vocabulary, and sign-offs to match them automatically.

For each review, RevlyHQ drafts a reply using your brand voice and the review's content and rating. Every draft is:

• Written to match your configured tone and sign-off.
• Privacy-safe — phone numbers, emails, and street addresses are automatically redacted from drafts.
• Editable — tweak any reply before it publishes.
• Regenerable — not happy with a draft? Click Regenerate for a fresh take.

You choose how replies go live:

• Autopilot — positive (4–5★) replies publish to Google automatically. Best for restaurants, retail, and hospitality that want hands-off speed.
• Manual approval — every reply waits for your review before publishing. Required for sensitive businesses (see Privacy Mode).

Change this anytime per location in Settings. You can also Undo a published reply — it's removed from Google and returned to a draft you can edit.

Clinics, hospitals, legal, and therapy practices handle sensitive information. Turn on Privacy Mode during setup for stricter controls:

• Every reply requires your manual approval — nothing auto-publishes.
• AI automatically redacts phone numbers, emails, and addresses from drafts.
• We never store patient or client records — only the public review text.
• All data is protected with row-level security and encrypted in transit.

You stay in full control of everything that goes live on Google.

The Reviews page is your workspace:

• Filter by location, status, or sentiment; search by review text or reviewer name.
• Approve & publish a single reply, or select several and bulk-approve them at once.
• Edit a draft inline before publishing.
• Undo a published reply within the app.

The dashboard also shows a "needs attention" banner when replies are awaiting your approval.

Under Analytics, track review volume over time, average rating, response rate, rating distribution, sentiment breakdown, and a per-location comparison — so you can see reputation trends at a glance.

Manage everything under Dashboard → Billing:

• Plans: Free (1 location), Growth (3 locations, $49/mo or $499/yr), Multi (10 locations, $99/mo or $999/yr). Annual billing saves ~15%.
• Upgrade or downgrade anytime from the pricing page.
• Manage payment method & cancel through the secure billing portal.
• Invoices are listed with downloadable copies.

Payments are processed securely by Dodo Payments. Cancellations take effect at the end of your billing period.

Under Profile you can update your details, set or change your password (Google users can add a password to also log in with email), and manage notifications.

Your data, your control: export all your data as JSON anytime, or permanently delete your account and all associated data from the profile page.

Locations won't sync: your Google Business Profile API access may still be pending Google's approval, or your Google connection may have expired — try disconnecting and reconnecting.

"Reconnect required": Google access was revoked or your password changed. Reconnect from the Locations page.

A reply failed to publish: retry from the dashboard; if it persists, your connection may need reconnecting.

Payment succeeded but plan not active: this updates within a minute of payment; if not, contact support and we'll fix it immediately.

Still stuck? We respond to every message.

• Email support@revlyhq.com
• Subscribers can raise a support ticket from the dashboard and track its status.
• Or use the contact form.