Terms of Service

1. Introduction & Acceptance of Terms

Welcome to RevlyHQ ("Company," "we," "us," or "our"). RevlyHQ is a software-as-a-service platform that enables restaurant businesses to generate and manage AI-powered responses to Google reviews. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and RevlyHQ governing your access to and use of our website at revlyhq.com and all related services (collectively, the "Service").

By creating an account, initiating a free trial, or subscribing to any RevlyHQ plan, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all visitors, registered users, trial users, and paying subscribers of RevlyHQ.

2. Description of Service

RevlyHQ provides an AI-powered platform specifically designed for multi-location restaurant chains operating in the United States. The core features of the Service include:

• AI-Generated Review Responses: Our platform uses large language model technology to automatically draft professional, contextually appropriate responses to customer reviews posted on Google Business Profiles.
• Auto-Publish Feature: Subscribers may enable automatic publishing of AI-generated responses directly to their Google Business Profile(s), subject to safety controls and configurable filters described in Section 9.
• Centralized Dashboard: A unified management interface that surfaces reviews across all connected business locations, tracks response status, and provides analytics on review sentiment and response performance.
• Multi-Location Management: The ability to connect, monitor, and respond to reviews across multiple Google Business Profile locations from a single account.
• Response Customization: Tools to configure tone, brand voice, and response templates to align AI-generated content with your brand guidelines.

RevlyHQ reserves the right to modify, update, or discontinue any feature of the Service at any time with reasonable notice to subscribers.

3. Eligibility

To use the Service, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law.
• You must represent a restaurant business or food-service chain with one or more locations operating within the United States.
• You must be an authorized representative of the business entity on whose behalf you are registering, with the authority to bind that entity to these Terms.
• You must possess or be authorized to connect the Google Business Profile(s) associated with your restaurant locations.
• You must not be located in, or accessing the Service from, any jurisdiction where the use of such services is prohibited by applicable law.

By registering for the Service, you represent and warrant that you meet all of these eligibility requirements. RevlyHQ reserves the right to refuse service or terminate accounts that do not meet these requirements.

4. Subscription Plans & Pricing

RevlyHQ offers the following subscription tiers, billed in United States Dollars (USD):

14-Day Free Trial: New accounts are eligible for a 14-day free trial of the Growth Plan. No credit card is required to begin your free trial. At the end of the trial period, continued access to the Service requires selecting a paid subscription plan and providing valid payment information.

Plans and pricing are subject to change. We will provide at least 30 days' advance written notice (via email to your registered address) before implementing any price increases affecting active subscriptions.

5. Payment Terms

By providing payment information and subscribing to a paid plan, you authorize RevlyHQ (through its payment processors, including but not limited to Razorpay and Dodo Payments) to charge your designated payment method in accordance with these Terms.

• Billing Cycle: Subscriptions are billed on a monthly basis. Your billing date is established on the date you convert from a free trial to a paid subscription, or on the date you first subscribe if no trial was used.
• Automatic Renewal: Your subscription will automatically renew each month on your billing date unless you cancel prior to the renewal date. By subscribing, you authorize recurring monthly charges to your payment method.
• Post-Trial Charges: If you provide payment information during or at the conclusion of your free trial, your card will be charged the applicable plan amount on the first billing date following the trial period.
• No Pro-Rating: RevlyHQ does not prorate subscription fees for partial months. If you upgrade, downgrade, or cancel mid-cycle, changes take effect at the start of the next billing period. No partial-month credits or refunds are issued for mid-cycle changes.
• Failed Payments: If a payment fails, we will attempt to retry the charge. If payment remains outstanding after reasonable attempts, we reserve the right to suspend or terminate your access to the Service until the outstanding balance is resolved.
• Taxes: All listed prices are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction on the purchase of the Service.

6. Refund Policy

Our complete Refund Policy is available at revlyhq.com/legal/refund. The following key terms apply:

• 7-Day Refund Window: Refund requests submitted within 7 days of the start of a paid billing cycle may be considered on a case-by-case basis. To request a refund, contact us at legal@revlyhq.com with your account details and reason for the request.
• No Refunds After 7 Days: After 7 days from the start of a billing cycle, no refunds will be issued for that billing period.
• Free Trial: No charges are incurred during the free trial period. There is nothing to refund if you cancel before the trial ends.
• Service Disruptions: In the event of extended service disruptions directly attributable to RevlyHQ (exceeding 48 consecutive hours), we may, at our discretion, offer prorated credits toward future billing.

7. Cancellation

You may cancel your RevlyHQ subscription at any time through your account dashboard or by contacting us at legal@revlyhq.com.

• Access Until Period End: Upon cancellation, your account will remain active and you will retain full access to the Service through the end of your current paid billing period. No further charges will be made after cancellation.
• No Partial Refunds: Cancellations do not entitle you to a refund for the unused portion of the current billing period unless the request falls within the 7-day refund window described in Section 6.
• Data Retention: Following account cancellation, your data will be retained for 30 days, after which it may be permanently deleted. Please export any data you wish to retain before your account is closed.
• Reactivation: You may reactivate your account at any time by selecting a new subscription plan. Historical data may not be available if the 30-day retention period has elapsed.

8. Google Business Profile Integration

RevlyHQ integrates with the Google Business Profile API to enable core platform functionality. By connecting your Google Business Profile(s) to RevlyHQ, you explicitly agree to the following:

• OAuth Authorization: You grant RevlyHQ OAuth-based access to your Google Business Profile account(s). This access allows RevlyHQ to read reviews, post responses to reviews, and retrieve location and profile information on your behalf.
• Scope of Access: RevlyHQ requests only the minimum permissions necessary to deliver the Service. We do not access Google account data beyond what is required for review management, and we do not use your Google account data for any purpose other than providing the Service.
• Your Responsibility: You represent and warrant that you are the owner or an authorized manager of any Google Business Profile(s) you connect to RevlyHQ. Connecting profiles you do not own or are not authorized to manage is a violation of these Terms and Google's own policies.
• Revoking Access: You may revoke RevlyHQ's access to your Google account at any time through your Google account security settings. Doing so will disable the integration features of the Service without affecting your subscription status.
• Google's Terms: Your use of the Google Business Profile integration is also subject to Google's Terms of Service and API usage policies. RevlyHQ is not responsible for changes to Google's API that may affect Service functionality.

9. AI-Generated Content

The Service uses artificial intelligence to generate suggested or published responses to customer reviews. You acknowledge and agree to the following regarding AI-generated content:

• User Responsibility: You are solely responsible for all content published to your Google Business Profile(s), whether generated by AI or manually authored. RevlyHQ's AI-generated responses are suggestions and tools, not professional or legal advice.
• Review Before Publishing: When using manual-publish mode, you are responsible for reviewing all AI-generated responses before approving them for publication. We strongly recommend reviewing responses to ensure accuracy, tone, and appropriateness before publishing.
• Auto-Publish Feature: The auto-publish feature will automatically post AI-generated responses to your Google Business Profile without manual review. By enabling auto-publish, you acknowledge the risks of automated posting and consent to RevlyHQ acting as your agent for the purpose of posting review responses. Safety controls include configurable filters for review star rating thresholds, keyword blocklists, and response length limits. You may disable auto-publish at any time from your dashboard.
• No Guarantees: RevlyHQ does not warrant that AI-generated content will be accurate, complete, appropriate, or free from errors. The AI may occasionally produce responses that are factually incorrect, tone-deaf, or inappropriate for certain contexts.
• Compliance: You are responsible for ensuring that all published review responses comply with Google's review response policies, applicable advertising laws, and any industry-specific regulations applicable to your business.
• Intellectual Property of Outputs: Subject to these Terms and applicable law, you retain ownership of review responses published from your account. RevlyHQ does not claim ownership of AI-generated content posted on your behalf.

10. Data & Privacy

Your privacy is important to us. Our collection, use, and handling of your personal data and business data is described in detail in our Privacy Policy, available at revlyhq.com/legal/privacy.

By using the Service, you consent to the collection and processing of data as described in our Privacy Policy. Key points include:

• We collect account information, business profile data, review content, and usage analytics to operate and improve the Service.
• Review data and response content obtained via the Google Business Profile API is used solely to provide the Service and is not sold to third parties.
• Data may be processed and stored on servers located outside the United States, including in India where RevlyHQ is operated from.
• We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, disclosure, or loss.

11. Prohibited Uses

You agree not to use the Service for any of the following prohibited purposes:

• Violating any applicable local, state, national, or international law or regulation.
• Posting false, misleading, defamatory, harassing, abusive, threatening, or fraudulent review responses.
• Using the Service to respond to reviews of businesses you do not own or are not authorized to represent.
• Attempting to circumvent, disable, or interfere with security features of the Service, including rate limits, access controls, or authentication systems.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying algorithms of the Service.
• Using automated scripts, bots, scrapers, or other tools to access the Service in a manner that exceeds normal usage or places undue burden on our infrastructure.
• Reselling, sublicensing, or otherwise commercializing access to the Service without our prior written consent.
• Uploading or transmitting viruses, malware, or any other malicious code through the Service.
• Using the Service to spam, solicit, or send unsolicited communications to any party.
• Impersonating any person or entity or misrepresenting your affiliation with any business.

Violation of these prohibitions may result in immediate suspension or termination of your account, without refund, and may expose you to civil or criminal liability.

12. Intellectual Property

RevlyHQ's IP: The Service, including its software, code, design, user interface, logos, trademarks, and all underlying technology, is owned by RevlyHQ and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of RevlyHQ's intellectual property to you.

License to Use: Subject to your compliance with these Terms and payment of applicable subscription fees, RevlyHQ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription period, solely for your internal business purposes.

Your Content: You retain ownership of all data, content, and information you provide to the Service, including business information and review response content. You grant RevlyHQ a limited license to process and use your content solely to the extent necessary to provide the Service.

Feedback: If you provide feedback, suggestions, or ideas about the Service, you grant RevlyHQ the right to use such feedback without restriction or compensation to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVLYHQ AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF REVLYHQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL REVLYHQ'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO REVLYHQ IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. REVLYHQ DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless RevlyHQ and its owners, officers, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Service, including review responses posted to your Google Business Profile(s) through the Service;
• Your violation of any third-party rights, including but not limited to intellectual property rights or privacy rights;
• Any content you submit, post, or publish through the Service that causes harm to a third party;
• Your violation of any applicable law or regulation.

RevlyHQ reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such matter.

15. Changes to Terms

RevlyHQ reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Send an email notification to your registered email address at least 14 days before the changes take effect (for material changes affecting your rights or obligations);
• Display a notice within the Service dashboard.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cancel your subscription before the effective date of the changes.

We encourage you to periodically review these Terms to stay informed of any updates.

16. Governing Law & Dispute Resolution

RevlyHQ is operated as a sole proprietorship registered and based in India. These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Dispute Resolution: In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be finally settled by binding arbitration conducted in Bangalore, Karnataka, India, in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in English.

Jurisdiction: Subject to the arbitration clause above, you irrevocably submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India, for any matters not subject to arbitration and for enforcement of any arbitral award.

Note for US Customers: While our customers are primarily located in the United States, by agreeing to these Terms you acknowledge that RevlyHQ is an India-based operation and consent to Indian law governing your relationship with the Service. Nothing in this section shall be interpreted to limit your rights under mandatory applicable laws in your jurisdiction.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: